Frequently Asked Questions


FAQ:



Q01: Where your factories are located ?
Q02: What kind of furniture do you offer ?
Q03: What kind of finishes are available ?
Q04: How do you explain your goods are having world class standard ?
Q05: How do you describe Rosewood timber ?
Q06: Is rosewood timber well seasoned ?
Q07: Is rosewood timber fumigated ?
Q08: Do you manufacture custom made goods ?
Q09: What do you recommend for your furniture care ?
Q10: How do you define your drawer's construction ?
Q11: Do you offer variety of handles & hinges ?
Q12: Information on pillars/pedestals & animals figures ?
Q13: What inlay designs and options are available ?
Q14: What carving designs and options are available ?
Q15: Is there a choice of fabrics/leather is available for upholstery ?
Q16: Item Availability ?
Q17: Why prices are not available online ?
Q18: What other charges will be applied to my order ?
Q19: How do you define your packaging process ?
Q20: Where do you export your goods ?
Q21: What shipping options are available ?
Q22: What important shipping information is provided ?
Q23: Is insurance available ?
Q24: Is Online shipment tracking available ?
Q25:
Who is responsible for clearing & forwarding at Karachi seaport/airport ?
Q26: Do you have return policy ?
Q27: Do you offer world wide services if the goods are damaged during travel ?
Q28: Is your company affiliated & well recognised ?
Q29: Do you have catalogues ?
Q30: What other goods do you offer ?
Q31: How i can place an order online ?
Q32: Can I place an order by telephone?
Q33: Can I place an order by Fax ?
Q34: What are the payment transaction modes ?

 

Answers

Q1: Where your display centers and factories are located ?

Onyx & Marble Factory::


Plot # D28-D29, Qasba Industrail Area, Manghopir Road Karachi,
Pakistan

Himalayan Salt Factory::

Factory Address : 15 B, Small Industry Area Lahore Road, Sargodha Pakistan

Wooden Factory::

Our factories network is working in three cities of Pakistan, One in Karachi another two are in Punjab Province where rosewood timber is available in large quantity.

                                                                                                                                                                                    
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Q2: What kind of furniture do you offer ?
We Pakistan Onyx Marble is one of the leading furniture & handicraft and onyx marble handciarfts manufacturers and exporters of Pakistan, We offer a wide range of modern style, antique, modern classic to newage & home/office/garden furniture made with premium quality solid Rosewood.
                                                                                                                                                                                    
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Q3: What kind of finishes are available ?
1 - Matt finish. (wax)
2 - Glossy. (Shelac & Oil Shelac)

Detailed polishing process can be viewed in
Craftsmen.
                                                                                                                                                                                    
Top Q4: How do you explain your goods are having world class standard ?
From the stock of well figured premium quality rosewood to the packaging process, All products are designed, engineered, manufactured & packed to strict quality standards, and are inspected numerous times during the manufacturing process, including a final inspection prior to packaging for shipment. To guarantee the quality of your furniture before it's delivered to your destination, each piece is "checked" by our quality control department. This means it is again inspected for defects or problems that may have occurred during shipping. Any issues are then addressed, i.e drawers/doors adjustments, polish defects, fragile sign is missing or paper marks etc.. and finally,
the piece is ready to look like it would in your home.
                                                                                                                                                                                     Top Q5: How do you describe Rosewood timber ?
Description of Rosewood timber can be viewed here.
                                                                                                                                                                                    
Top Q6: Is rosewood timber well seasoned ?
One of our technical departments is working 7 days a week to kiln dried rosewood timber on vacuumed and gaseous seasoning plants, so as solar. Moisture content is upto 8-10%. Only the finest rosewood has chosen, characterized by its deep grains and beautiful curls that form quality of wood and the look of grains at its best. If the timber is Non-kiln dried, it may have cracks, it can bend or split.

Note : Please remember that there are varieties of rosewood timber are available around the world (mostly from asia), having different species and characteristics which definitely provides different qualities and prices to the consumer.
                                                                                                                                                                                    
Top Q7: Is rosewood timber fumigated ?
Yes it is, well fumigated timber leave no doubts of infecting by pests & insects.
>>more>>
                                                                                                                                                                                    
Top Q8: Do you manufacture custom made goods ?
We supply our goods & provide technical services to most of the leading hotels, banks, oil & other multi national companies in Karachi, Lahore & Islamabad. So as to our customers all around the world, Thus we also take custom made orders on customer's requirement, If you want anything to be made specifically on your requirement, Please send us one of it's photos/sketch/drawing along with complete description and dimensions. We are pretty sure that we can make it!
                                                                                                                                                                                    
Top Q9: What do you recommend for your furniture care ?
One of the fine longitudinal cross grains solid wood is known as Rosewood. In its class it is 2nd most expensive & largest selling timber in the world. Our furniture & handicrafts are only made with the premium quality rosewood timber. Most of them are hand crafted. We suggest you to keep it clean, away from liquids, direct sunlight or damp area. Our garden furniture is lacquer sprayed along with other wood finishes so the sunlight and water does not make effect on it, still we do not recommend liquid spills because if it stays for a long time it may give marks on the polished surface.

* A couple of furniture care polishes and sprays are also available which can be used on our furniture goods.
                                                                                                                                                                                    
Top Q10: How do you define your drawer's construction ?
Every drawer has constructed with dovetail joint. Please note that we use the same timber (rosewood) constructing drawers and total structure is made from solid rosewood.
                                                                                                                                                                                    
Top Q11: Do you offer variety of handles & hinges ?
Most handles & hinges are made from solid brass. We offer a wide range of handles & hinges.
1 - Brass
2 - Metal
3 - Wood
                                                                                                                                                                                    
Top Q12: Information on pillars/pedestals & animal figures ?
All dining pedestals/pillars & animal figures are made from the single log of solid rosewood.
                                                                                                                                                                                    
Top Q13: What inlay designs and options are available ?
We offer a wide range of designs in brass & wood inlay, You may have the option to choose either brass or wood inlay for your desired item. (not all brass and wood inlay have same patterns)
On the other hand, if you have any design that you want us to inlay on your desired item, We provide this facility on additional charges.

                                                                                                                                                                                    
Top Q14: What carving designs and options are available ?
We have a supreme collection of carving designs that are among royal times to modern times. Our carving workers are well adroit doing different ways in detail, They can carve any design you want them to do! if you have any design that you want us to carve on your desired item, We provide this facility on additional charges.
                                                                                                                                                                                    
Top Q15: Is there a choice of fabrics/leather is available for upholstery ?
We have a variety of fabrics and leathers for upholstery that are new and/or available in market. You may have two options, either choose it from our collection or go with the standard design/colour.

Note : All the fabrics and leathers are having different prices depending on the quality and design. You may have to pay additional charges if you choose other than standard fabric/leather.
                                                                                                                                                                                    
Top Q16: Item Availability ?
In rare cases, if the desired item is out of stock, We need minimum 8-10 weeks as production time.
                                                                                                                                                                                    
Top Q17: Why prices are not available online ?
Pricelist is only available upon request. Please send us an email at rosewoodcrafts@yahoo.com to receive it.
or by sending through online form
.
Please provide your shipping destination info, i.e. postal and seaport address so we can also send you shipping details along with pricelist.
                                                                                                                                                                                    
Top Q18: What other charges will be applied to my order ?
10% packing charges.
Clearing, forwarding & handling charges.
Fumigation charges.
( Only Charge On Wooden Products)
                                                                                                                                                                                    
Top Q19: How do you define your packaging process ?
We have over 40 years of experience shipping our goods to all over the world. We have appropriate packing techniques to insure safety and reduce the possibilities of damage during travel.
Before shipping goods are inspected by our packing supervisors to eliminate any problems or defects.
Packing material : soft thin foam, bubble paper, polystyrene, thick cardboard & wooden crating.
More >>>>
                                                                                                                                                                                     Top Q20: Where do you export your goods ?
We export to all over the world in major countries. Our main buyers are from Far East Asia, Europe, UK & North America.

                                                                                                                                                                                    
Top Q21: What shipping options are available ?
Shipping options are : by sea, by air, by courier.
Shipping by air/courier are more costlier than shipping via sea. We suggest our customers for sea mode, transit time is 6-8 times greater but also 4-6 times cheaper in freight. (approx)
For small items by air/couriers are feasible.
* Door delivery is also available upon providing your complete postal and seaport address. Please note that door delivery charges are additional.
                                                                                                                                                                                     Top Q22: What important shipping information is provided ?
In all shipping modes, before placing an order we are required to have your complete postal & nearest sea port address, so we can send you necessary shipping details. (i.e. freight charges, transit time etc)
Shipping documents i.e. bill of lading, packing list & invoice along with other certificates will be sent to you by courier within 7 business days of dispatching your shipment.

By sea shipments: freight is calculated by volume. (cubic meter)
By air shipments: freight is calculated by weight. (kg/lbs)
Couriers: freight will be calculated by metric and imperial values for length, area, volume, and weight.

Shipment related term of references are following :
* FOB : Freight on board
* CIF : Cost including freight
* B/L : Bill of lading
* FCL : Full container loading
* LCL : Loose container loading
* M3 : Cubic meter
* L/C : Letter of credit
* D/P : Documents against payment
* A 20' container is 8 x 8 x 20 feet. (35.6 cubic meter)
* A 40' container is 8 x 8 x 40 feet. (71.2 cubic meter)
* High cube containers are also available.

                                                                                                                                                                                    
Top Q23: Is insurance available ?
Insurance is only available on containers, by air and courier shipments at additional charges, On containers you can avail comprehensive insurance that is applied only on missing. (not on damage cases) Insurance charges are very nominal. Insurance charges on by air and courier shipments may be vary & depends on the order list. There is no insurance policy provided on loose container shipments via sea. (LCL shipments)

Please remember that damage/missing cases are very rare. Damage only occurs due to bad handling or vandalism. Each of our furniture package is having Fragile Sign on it. Still if you find your goods are damaged caused by bad packing or even if you do not like that you ordered, We offer you 100% refund guarantee. . Please see our Refund Policy below.

                                                                                                                                                                                    
Top Q24: Is Online shipment tracking available ?
You will receive your shipping confirmation email within 3-4 business days of placing your order. This email will be containing online tracking info that is provided by the shipping line chosen for your shipment,

Note: We take services from most of the sea/air shipping lines who provides online shipment tracking facility.
* Airway bill #, Online tracking # & Website details will be provided to track your sea/air/courier shipments.
                                                                                                                                                                                    
Top Q25: Who is responsible for clearing & forwarding at Karachi seaport/airport ?
We take services from different air/shipping lines/agents, We are responsible for taking care of loading, clearing & forwarding tasks for your shipment at Karachi seaport/airport.

                                                                                                                                                                                    
Top Q26: Do you have return policy ?
We guarantee 100% satisfaction or your money back, no questions asked. Just return the item in original condition and packing within a month for a full refund less shipping cost.

                                                                                                                                                                                    
Top Q27: Do you offer world wide services if the goods are damaged during travel ?
Yes, We provide world wide services on containers only, if the goods are damaged during travel but can be restored, We send one of our highly skilled artisans to fix it. visa/stay/air ticket must be provided by the consignee.
                                                                                                                                                                                    
Top Q28: Is your company affiliated & well recognized ?
We have been working with The Federation of Pakistan Chambers of Commerce & Industry as their respective member for past 15 years.
*
Our affiliations & recognitions can be viewed in here.
                                                                                                                                                                                    
Top Q29: Do you have catalogues ?
We have displayed more than 850 products online with complete description to show our quality standard and way of work. These items are not from our new arrivals.

                                                                                                                                                                                    
Top Q30: What other goods do you offer ?
We deal in Rosewood Furniture & Handicrafts, Marble / Onyx products & Himalayan Salt Procucts
.
                                                                                                                                                                                    
Top Q31: How i can place an order online ?
1- Order can be placed by
e-mail containing your required item's list along with shipping destination info. (i.e. your postal and seaport address)
2- Orders can be placed by online query form
available here.
3- Pricelist request can be sent at :
rosewoodcrafts@yahoo.com

                                                                                                                                                                                    
Top Q32: Can I place an order by telephone?
You can place an order over the phone by contacting our sales department in Wah Cantt, Pakistan at
(+92 322 5897829).
and (+92322-5897829). Business hours are 09:00 AM to 12:00 PM (mon to sat) Timezone
(GMT+05:00)
                                                                                                                                                                                    
Top Q33: Can I place an order by Fax ?
Please send us your fax at (+9221-35683622) containing your required item's list along with shipping destination info, We shall get back to you as soon as possible with further details. (i.e. prices, shipping details etc..)
                                                                                                                                                                                    
Top Q34: What are the payment modes ?
1 - Credit Cards. (online shopping is currently unavailable)
2 - Wire Transfer.
3 - Money order or Personal checks.
* D/P (Documents against Payment) or L/C (Letter of Credit) Terms, may also be used on customer's request.
* Credit card orders can be placed by sending an authorization letter containing a request to our bank to deduct the amount against your order. Copy of your credit card along with complete details. i.e name, address etc.. will be also required.